. Call or email your financial institution and ask if anything has changed with the Quicken setup, or if they are having problems with their file servers. Wait a couple of hours and then attempt to again. Beyond scheduled maintenance or downtimes for a financial institution, there may also be an unscheduled outage or even a temporary internet outage between you and your financial institution that is beyond their control but is preventing access to their servers. See the website, which has solutions for frequent issues listed under various categories.
![Download Download](https://www.quicken.com/sites/default/files/inquira-files/Login-1_4.png)
Here you will find Quicken versions by year for both Windows and Mac. For Mac users, you will only find release notes here; to download the latest update, follow the instructions in the previous section under 'Quicken Updates for Mac.' Select your Quicken version year beneath the operating system of your computer. So if you own Quicken 2012 for example, on April 30th, 2015 you will be loosing important features such as bill pay, ability to download financial data from your bank or 401k fund, uploading your info to quicken.com, all technical support, and any future software updates.